Welcome to Kurikayo Africa Adventures Terms and Conditions.
Before booking your safari, we encourage you to carefully read and understand our Terms and Conditions. By confirming a reservation with Kurikayo Africa Adventures, you acknowledge that you have read, understood, and agreed to the provisions outlined below.
These terms explain our booking procedures, payment requirements, cancellation policies, travel responsibilities, and other important arrangements.
Should you require clarification on any part of these terms, please contact our team.
Application of Terms and Conditions
These Terms and Conditions govern all safari bookings and travel arrangements made between Kurikayo Africa Adventures (referred to as “the Company”) and its clients.
The terms apply to the tour arrangements described in the confirmed safari itinerary and any accompanying travel documentation provided to the client.
Any flexibility, extension, or exception granted by the Company shall not constitute a permanent waiver of its contractual rights. Kurikayo Africa Adventures retains the right to enforce the provisions of this agreement.
References to a “client” also include an authorized representative or travel agent acting on behalf of the traveller, where applicable.
Applicable Law and Jurisdiction
These Terms and Conditions shall be regarded as having been entered into in Kampala, Uganda, and shall be governed by the laws of the Republic of Uganda.
Any legal disputes relating to these terms shall fall under the jurisdiction of the competent Magistrates’ Courts of Uganda. Kurikayo Africa Adventures reserves the right to initiate proceedings before the High Court of Uganda where appropriate.
Throughout the safari, clients are expected to respect and comply with the laws, customs, immigration requirements, foreign exchange regulations, and other applicable rules of each country visited.
1. Safari Bookings and Reservations
1.1 Safari Services
Kurikayo Africa Adventures organizes safari experiences through a combination of services that may include ground transportation, accommodation, meals, guided excursions, national park visits, wildlife activities, and other travel arrangements.
Some services are provided in collaboration with independent hotels, lodges, transport operators, park authorities, and other tourism service providers.
1.2 Accuracy of Safari Information
We make every reasonable effort to ensure that information presented in our safari itineraries, quotations, and travel documents is accurate and current when issued.
However, information supplied by third-party providers may change without prior notification. Kurikayo Africa Adventures cannot guarantee the continued accuracy of external information and shall not be responsible for obvious typographical errors.
1.3 Gorilla Trekking Permit Reservations
To arrange gorilla trekking permits, clients must provide accurate personal information, including:
Full names exactly as shown on the passport
Nationality
Passport number
This information is required to facilitate permit reservations with the relevant wildlife authorities.
1.4 Special Requirements
Clients are required to inform Kurikayo Africa Adventures of any specific needs or preferences before confirming their safari.
Such requirements may include dietary restrictions, medical considerations, accessibility needs, disabilities, accommodation preferences, or other special arrangements.
We will make reasonable efforts to accommodate these requests wherever possible. However, fulfilment cannot always be guaranteed.
1.5 Booking Availability
All safari packages, accommodation options, activities, and permits are subject to availability.
A reservation is not guaranteed until it has been formally confirmed.
Because many safari lodges and camps have limited accommodation capacity, early booking is strongly recommended.
1.6 Changes to Confirmed Reservations
Clients wishing to modify an existing booking should notify Kurikayo Africa Adventures as early as possible.
We will endeavour to make the requested changes where practical and subject to availability.
Additional costs arising from amendments, including supplier charges or administrative expenses, may be added to the final safari invoice.
1.7 Changes Before Arrival
Kurikayo Africa Adventures reserves the right to adjust safari itineraries, accommodation, transportation, or scheduled activities where unexpected circumstances make such changes necessary.
Whenever possible, clients will be informed of significant changes before the safari begins.
2. Safari Prices and Inclusions
2.1 What Safari Prices Include
Unless otherwise stated in the confirmed itinerary or quotation, our safari prices generally cover:
Accommodation in selected hotels, lodges, guesthouses, or safari camps
Meals specified in the itinerary
Scheduled sightseeing and guided excursions
National park entrance fees
Ranger or guiding fees for included activities
Airport transfers where indicated
Ground transportation during the safari
Services of an English-speaking driver-guide
Bottled drinking water provided in the safari vehicle
The exact inclusions depend on the selected safari package and are outlined in the final quotation.
2.2 Services Not Included
Unless specifically mentioned in the itinerary, the following expenses are excluded:
International and domestic flights
Visa and passport processing fees
Meals not included in the travel programme
Alcoholic beverages, soft drinks, and other personal drinks
Tips and gratuities for guides, drivers, hotel staff, and other service providers
Laundry services
Personal travel insurance
Shopping and personal expenses
Optional excursions and activities not included in the package
Clients are encouraged to carefully review the inclusions and exclusions before confirming their reservations.
2.3 Price Validity
Prices displayed on our website or provided in safari quotations may change without notice.
A quoted price is only guaranteed once the booking has been formally confirmed in writing, subject to the applicable agreement.
2.4 Price Adjustments
Kurikayo Africa Adventures may revise safari prices where changes occur in exchange rates, accommodation charges, park fees, transportation costs, or other essential services.
We will make reasonable efforts to minimize any additional costs passed on to our clients.
3. Safari Operations and Travel Arrangements
3.1 Wildlife Sightings
Wildlife safaris take place in natural environments where animals move freely.
Although our guides use their experience and local knowledge to maximize wildlife viewing opportunities, sightings of particular animals cannot be guaranteed.
Clients must follow the instructions provided by their driver-guides, park rangers, and other authorized personnel when observing wildlife.
3.2 Gorilla and Chimpanzee Tracking
Gorilla and chimpanzee tracking permits authorize participation in the relevant tracking activity, subject to applicable park regulations.
However, these permits do not guarantee clear, close, or uninterrupted sightings of the primates.
Wildlife movements, weather conditions, vegetation, and other environmental factors may influence the experience.
3.3 Accommodation Arrangements
Accommodation is generally provided in twin or double rooms, tents, or traditional bandas, with private bathroom facilities whenever available.
Single accommodation may be arranged upon request, subject to availability and payment of an applicable single-room supplement.
3.4 Accommodation Substitutions
If a confirmed hotel or lodge becomes unavailable, Kurikayo Africa Adventures may arrange alternative accommodation of a similar or higher standard.
Where equivalent accommodation is unavailable, we may recommend the best suitable alternative.
If the replacement involves a higher accommodation category, additional charges may apply.
3.5 Safari Transportation
The type of vehicle used during a safari depends on the number of travellers, the destination, road conditions, and the requirements of the confirmed itinerary.
We endeavour to provide reliable and roadworthy vehicles suitable for the planned journey.
Nevertheless, unexpected vehicle breakdowns, punctures, mechanical problems, difficult road conditions, and other transport-related delays may occur.
Kurikayo Africa Adventures cannot guarantee that journeys will always proceed without such interruptions.
3.6 Driver-Guides
Our safari experiences are supported by experienced English-speaking driver-guides.
Only authorized drivers are permitted to operate safari vehicles arranged by the Company.
For operational and safety reasons, the driver-guide has final responsibility for decisions relating to driving routes and road travel.
3.7 Changes During the Safari
Kurikayo Africa Adventures may modify travel routes, activities, accommodation, or other arrangements when necessary because of circumstances beyond its reasonable control.
Such circumstances may include adverse weather, road closures, security concerns, national park restrictions, accommodation disruptions, or other unexpected developments.
Where possible, suitable alternative arrangements will be offered to minimize inconvenience.
3.8 Independent Service Providers
The Company may engage third-party contractors, transport operators, accommodation providers, and other suppliers to fulfil some or all components of a safari.
3.9 Refusal or Termination of Participation
Kurikayo Africa Adventures reserves the right to refuse participation or remove a traveller from a safari when that individual’s conduct creates, or is reasonably considered likely to create, danger, disruption, damage to property, or harm to wildlife and the environment.
Such decisions may be made by the Company, its representatives, or other authorized officials.
Where participation is terminated because of unacceptable conduct, no refund shall be payable under this policy, and the Company shall not be responsible for additional expenses incurred by the affected traveller, subject to applicable law.
4. Payment Terms and Conditions
4.1 Booking Deposit
A safari reservation will be confirmed upon receipt of a deposit equivalent to 30% of the basic safari package price.
Where the itinerary includes gorilla trekking, chimpanzee tracking, or other activities requiring advance permit reservations, the full permit fee must be paid before the permits can be secured.
4.2 Final Balance
The remaining safari balance must be paid no later than 42 days before the scheduled safari commencement date, unless a different payment arrangement has been agreed upon in writing.
4.3 Last-Minute Bookings
Reservations made within 42 days of the intended arrival date require full payment at the time of booking confirmation.
4.4 Failure to Complete Payment
Kurikayo Africa Adventures reserves the right to cancel a reservation if the required payment is not received within the agreed period.
4.5 Accepted Payment Methods
Payments may be made through bank transfer or cash, in accordance with the payment instructions provided by the Company.
All payments must be completed before the safari begins.
4.6 Bank and Transaction Charges
Any charges associated with international money transfers or related financial transactions are the responsibility of the client.
The amount received by Kurikayo Africa Adventures must cover the required safari payment.
5. Safari Cancellations and Refunds
5.1 Cancellation Requests
All cancellation requests must be submitted to Kurikayo Africa Adventures in writing.
The effective cancellation date shall be the date on which the Company receives the written notification.
5.2 Cancellation Charges
The following cancellation charges apply to the basic safari package price:
| Cancellation Period Before Arrival | Cancellation Fee |
|---|---|
| 60 days or more prior to arrival | 20% charge |
| 59–30 days prior to arrival | 35% charge |
| 14-10 days prior to arrival | 85% charge |
| 29-15 days prior to arrival | 65% charge |
| 9 days or less prior to arrival | 100% charge |
Kurikayo Africa Adventures also reserves the right to deduct expenses already incurred in arranging the safari, as provided for under the applicable booking agreement.
5.3 Gorilla and Chimpanzee Permits
Gorilla trekking and chimpanzee tracking permit fees are 100% non-refundable under this cancellation policy.
5.4 Unused Safari Services
No refunds will be issued for unused accommodation, activities, transportation, meals, or other services resulting from late arrival, failure to attend, or voluntary non-participation by a traveller, subject to applicable law.
6. Complaints and Customer Feedback
6.1 Our Commitment
Kurikayo Africa Adventures strives to provide enjoyable, professionally organized, and memorable safari experiences.
We welcome constructive feedback and suggestions that help us maintain and improve the quality of our services.
6.2 Reporting Complaints
Any complaint arising during a safari should be reported immediately to the designated Company representative or driver-guide and, where relevant, to the service provider concerned.
This allows the responsible parties an opportunity to address the issue promptly.
If a complaint remains unresolved, the client should submit a written explanation to Kurikayo Africa Adventures within 30 days after completing the safari.
6.3 Late Complaints
The Company may decline responsibility for complaints that have not been reported through the required procedure, to the extent permitted by applicable law.
7. Liability and Travel Responsibilities
7.1 Service Delivery
Kurikayo Africa Adventures makes reasonable efforts to ensure that all confirmed safari arrangements are delivered as agreed.
Although we carefully select the third-party providers involved in our tours, some services are outside our direct operational control.
The Company shall not accept responsibility for errors or omissions attributable solely to independent suppliers, except where applicable law provides otherwise.
7.2 Personal Injury and Property Damage
Safari travel may involve certain risks associated with wildlife, transport, terrain, outdoor activities, and environmental conditions.
Kurikayo Africa Adventures shall not be responsible for personal injury, loss, or property damage arising from circumstances outside its reasonable control, subject to applicable legal obligations.
7.3 Personal Belongings
Travellers are responsible for the security of their personal possessions, including luggage, electronic devices, travel documents, and valuables.
The Company cannot accept responsibility for loss, theft, or damage to personal belongings beyond its reasonable control.
7.4 Events Beyond Our Control
Kurikayo Africa Adventures shall not be liable for delays, cancellations, disruptions, or additional expenses arising from events outside its reasonable control.
These may include:
War, civil unrest, terrorism, or political instability
Government restrictions or border closures
Strikes and industrial disputes
Epidemics and public health emergencies
Floods, earthquakes, storms, and other natural disasters
Extreme weather conditions
Fires and environmental emergencies
Road closures and transportation disruptions
Aircraft delays or flight cancellations
Mechanical and technical breakdowns
Theft, security incidents, or other unforeseen occurrences
These events are generally described as force majeure or circumstances beyond reasonable control.
7.5 Travel Documentation
Clients, travel agents, and booking representatives are responsible for ensuring that all participating travellers possess valid passports, visas, permits, health certificates, and any other documentation necessary for the destinations included in the itinerary.
7.6 Health and Personal Safety
Travellers are responsible for taking appropriate health and safety precautions before and during their journeys.
We strongly recommend consulting a qualified medical professional before travelling, particularly where the itinerary involves physically demanding activities or destinations with specific health requirements.
7.7 Travel Insurance
All travellers are strongly advised to obtain comprehensive travel insurance before beginning their safari.
Suitable insurance should ideally cover medical emergencies, evacuation, trip cancellations, personal accidents, lost luggage, and other travel-related risks.
7.8 Applicable Transport Laws
Liability relating to passengers transported in vehicles operated by the Company shall be governed by the laws applicable in the relevant country.
Legal claims shall be subject to the jurisdiction of the appropriate courts where the cause of action arises.
8. Safari Vehicles and Travel Comfort
Kurikayo Africa Adventures aims to provide comfortable and reliable transportation suitable for African safari adventures.
Depending on the destination, group size, and selected package, transportation may include 4×4 safari Land Cruisers, safari minibuses, or suitable buses.
Our safari vehicles are selected with passenger comfort, wildlife viewing, and photography opportunities in mind.
For sightseeing and game-drive experiences, we aim to arrange suitable window-viewing opportunities for participating travellers.
We make every reasonable effort to maintain high standards of vehicle safety and cleanliness throughout the journey.
9. Age Restrictions for Safari Activities
Participation in certain wildlife activities is subject to age restrictions and regulations established by the relevant wildlife authorities.
Under the age policy in this document, children below 12 years are not permitted to participate in the specified activities within the following protected areas:
Bwindi Impenetrable National Park
Mgahinga Gorilla National Park
Kibale National Park
Volcanoes National Park
Nyungwe National Park
Virunga National Park
Kahuzi-Biega National Park
Children older than eight years may participate in suitable game-drive activities in savannah national parks, subject to park regulations and safety requirements.
Travellers must be at least 15 years old to participate in gorilla trekking, chimpanzee tracking, and white rhino tracking under this policy.
Age requirements should always be confirmed against the current regulations of the relevant destination and wildlife authority before making a reservation.
10. Passports, Visas, and Travel Documents
Every traveller is personally responsible for obtaining and maintaining the documents required for international travel.
These may include valid passports, entry visas, vaccination certificates, travel permits, and other documents required by the authorities of the countries visited.
Clients should ensure their passports remain valid for the period required by the destination country and that all necessary travel documents are obtained before departure.
Kurikayo Africa Adventures shall not be responsible for losses, travel interruptions, or additional expenses caused by incomplete, invalid, or missing documents that are the responsibility of the traveller.
The Company shall also not be responsible for luggage loss or damage caused by circumstances outside its reasonable control.
11. Health and Physical Fitness
African safaris may involve walking, hiking, uneven terrain, long-distance road travel, and outdoor activities that require a reasonable level of physical fitness.
By booking a safari, clients acknowledge that they are responsible for assessing their ability to participate in the activities included in their travel programme.
Travellers should disclose relevant medical concerns that may affect their participation so that appropriate arrangements can be considered.
Travellers Over 85 Years
Clients older than 85 years must provide a medical certificate or letter from a qualified doctor confirming their fitness to undertake the planned safari.
A completed medical questionnaire is also required to help assess the traveller’s ability to participate safely.
Kurikayo Africa Adventures will not confirm a booking for travellers within this age category without the required documentation under this policy.
12. Conduct and Authority During the Safari
All travellers are expected to respect the laws, cultures, customs, and regulations of the destinations they visit.
Clients must also follow reasonable safety instructions provided by safari guides, park authorities, and other authorized personnel.
Behaviour that threatens the safety, comfort, property, or well-being of fellow travellers, staff, wildlife, or local communities will not be tolerated.
Kurikayo Africa Adventures and its authorized representatives reserve the right to exclude a traveller from an activity or terminate their participation where serious misconduct creates a safety risk or significant disruption.
Under this policy, travellers removed because of unacceptable conduct shall not be entitled to reimbursement of the unused portion of the safari or compensation for additional expenses arising from their removal, subject to applicable law.
13. Photography, Video, and Marketing
Photographs and video recordings may be captured during safaris for purposes of documenting travel experiences and promoting Kurikayo Africa Adventures.
The Company may seek to use suitable photographs or video footage in website content, social media, brochures, and other promotional materials.
The use of identifiable client images should be subject to appropriate consent and applicable privacy requirements.
14. Unforeseen Circumstances
Travel in Africa may occasionally be affected by circumstances that cannot reasonably be predicted or prevented.
Such circumstances may include severe weather, political disturbances, road restrictions, mechanical breakdowns, security concerns, and other unexpected events.
These situations may require changes to scheduled routes, departure times, accommodation, or activities.
Kurikayo Africa Adventures will make reasonable efforts to provide suitable alternatives where feasible.
The Company shall not be responsible for losses resulting from circumstances beyond its reasonable control, except as required by applicable law.
15. Safari Documentation and Pre-Departure Information
Once a safari reservation has been confirmed, clients will receive relevant travel documentation.
This may include the confirmed itinerary, booking details, accommodation information, and useful pre-departure guidance.
Clients are responsible for reviewing these documents and seeking clarification on any information they do not understand before travelling.
16. Indemnification and Limitation of Liability
Clients acknowledge that safari travel is adventurous in nature and may involve inherent risks associated with outdoor environments, wildlife encounters, road transportation, and physically demanding activities.
Travellers agree to observe safety precautions and follow instructions issued by authorized guides and park officials.
To the extent permitted by applicable law, Kurikayo Africa Adventures, its directors, employees, representatives, agents, and contractors shall not be held liable for losses, injuries, property damage, or other claims resulting from risks outside their reasonable control.
Clients also agree, to the extent legally enforceable, to indemnify the Company and its authorized representatives against claims, losses, expenses, or liabilities arising from the client’s unlawful conduct, violation of safety instructions, or actions that cause harm to other persons or property.
Nothing in these Terms and Conditions is intended to exclude any liability that cannot lawfully be excluded.
17. Website Images and Intellectual Property
Photographs, videos, written materials, graphics, and other original content published on the Kurikayo Africa Adventures website may be protected by copyright and other intellectual property laws.
Content owned by Kurikayo Africa Adventures may not be copied, reproduced, distributed, or used commercially without prior written permission.
Content belonging to third-party photographers, partners, or other rights holders remains subject to the applicable ownership and licensing arrangements.
Contact Kurikayo Africa Adventures
If you have questions regarding our Terms and Conditions, safari booking procedures, payment arrangements, or travel requirements, please contact Kurikayo Africa Adventures.
Our team is committed to providing helpful travel advice, clear communication, and professional safari planning services.
Kurikayo Africa Adventures – Creating Memorable African Safari Experiences.